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Wycombe escalation protocol

Wycombe escalation protocol

If you feel that the service is not supporting the delivery of outcomes in the way that it should, you can escalate your concerns using the following procedure.

Step 1

Contact your designated Education, Health and Care Co-ordinator (EHCCo). You can find the most up-to-date list on our Local Offer by clicking the link below.

Buckinghamshire SEND Local Offer - EHC Coordinators

Their email is their firstname.lastname@buckinghamshire.gov.uk

If your concern is still not addressed to your satisfaction, you can escalate the issue to a more senior member of staff.

Step 2

Our senior EHC Coordinator in the Wycombe team, line manages the EHC Coordinators. They can be contacted via email and telephone.

Hannah Hope
Senior Education, Health and Care (EHC) Coordinator
Responsibility for the direct line management of the Wycombe EHC Coordinators: Emily Hackshaw, Rhys Brown, Werdha Amjad, Nadeline Barrett

Email: hannah.hope@buckinghamshire.gov.uk
Phone: 01296 3833773

Hazel Barnsdale

Senior Education, Health and Care (EHC) Coordinator
Responsibility for the direct line management of the Wycombe EHC Coordinators: Siobhain O’ Toole, Aimee Keinch, Sehrish Hussain

Email: Hazel.Barnsdale@buckinghamshire.gov.uk

Phone: 01895 837298

You may have some concerns about matters relating to the work of your designated Educational Psychologist or Specialist Teacher.

Your first point of contact should be to speak to them directly, either as part of the network meetings or through direct contact.

If this is not possible or your feel you need to discuss your concerns with a more senior member of staff please contact: 

Nicky Wills 

Senior Specialist Teacher Lead

Responsibility for the direct line management of the communication and interaction Specialist Teachers. 

Email: Nicky.wills@buckinghamshire.gov.uk 

Phone: 01494 475199

Keith Willsher Senior Educational Psychologist 

Line manager of the Educational Psychologists

Email: Keith.willsher@buckinghamshire.gov.uk

Phone: 01494 732187

Step 3

If you still consider that your concerns have not been addressed, the iSEND Area Team Manager for Wycombe is Alex Potts. Alex can be contacted via email and telephone:

Alex.potts@buckinghamshire.gov.uk

01296 531055

Step 4

If you still consider your concern unresolved, you can escalate this to the Interim Head of the iSEND Service, Hayley Nowley. However, please note that if the escalation process has not been fully followed, this may need to be passed to a member of staff within the team that can address your concern more effectively.

Email: Hayley.nowley@Buckinghamshire.gov.uk
Phone: 01296 387685

 

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