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Wycombe escalation protocol

Wycombe escalation protocol

If you feel that the service is not supporting the delivery of outcomes in the way that it should, you can escalate your concerns using the following procedure.

Step 1

Contact your designated Education, Health and Care Co-ordinator (EHCCo). You can find the most up-to-date list on our Local Offer by clicking the link below.

Buckinghamshire SEND Local Offer - EHC Coordinators

Their email is their firstname.lastname@buckinghamshire.gov.uk

If your concern is still not addressed to your satisfaction, you can escalate the issue to a more senior member of staff.

Step 2

Katherine Hipperson and Andrew Bunker are our Senior EHC Coordinators in the Wycombe team, line managing the EHC Coordinators. They can be contacted via email and telephone:

katherine.hipperson@buckinghamshire.gov.uk            

Tel: 01296 387 486     

Andrew.bunker@buckinghamshire.gov.uk

Tel: 01494 475 528

You may have some concerns about matters relating to the work of your designated Educational Psychologist or Specialist Teacher.

Your first point of contact should be to speak to them directly, either as part of the network meetings or through direct contact.

If this is not possible or you feel you need to discuss your concerns with a more senior member of staff, please contact;

Sue Morley interim Senior Specialist teacher

Responsibility for the direct line management of the Communication and Interaction Specialist Teachers. 

sue.morley@buckinghamshire.gov.uk

Tel: 01494 475199

Nicola Davidson Senior Specialist Teacher (Secondment)

Lead Specialist Teacher for the Vision Impairment, Physical Disabilities and ICT Teams.

Nicola.Davidson@buckinghamshire.gov.uk

Keith Willsher Senior Educational Psychologist

keith.willsher@buckinghamshire.gov.uk

Tel: 01494 732187

Step 3

If you still consider that your concerns have not been addressed, the iSEND Area Team Manager for Aylesbury is Ian Peters. Ian can be contacted via email and telephone:

ian.peters@buckinghamshire.gov.uk

01296 387 051

Step 4

If you still consider your concern unresolved, you can escalate this to the Head of the iSEND Service, Hero Slinn. However, please note that if the escalation process has not been fully followed, this may need to be passed to a member of staff within the team that can address your concern more effectively.

Hero.Slinn@Buckinghamshire.gov.uk

Kate Maule, Executive Assistant to Hero Slinn

Telephone: 01296 531094

Email: Kate.maule@buckinghamshire.gov.uk

SEND Resolutions Team

This team works alongside the Integrated SEND Service, and would be happy to address and concerns you may have. If you wish someone outside of the team to look into the concerns you have raised, please do contact them directly, using the email address below:

sendresolutions@buckinghamshire.gov.uk

We always endeavour to work with you and promote achieving solutions to difficult situations through a joined up approach. Should you wish to make a formal complaint however, you can do so by clicking on the link below and following the Bucks Council policy:

Buckinghamshire Compliments and Complaints

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