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James French

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James French

ICT Analyst

James French v10

I have been with the team for 4 years now after starting off as an apprentice with a keen interest in computers and networking. Originally I was a 1st line support analyst, taking phone calls and attempting to resolve IT issues remotely; over time I have progressed in to 3rd line support, working more on the backend technical side of our systems.

I have had many opportunities to get involved with different technologies allowing me to learn about a wide variety of areas within IT. This allows me to investigate and diagnose less common issues easily and I am frequently asked for my input on outstanding calls.

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