Coronavirus (COVID-19)


COVID-19 Changes to support services

COVID-19 Changes to support services

Changes to Buckinghamshire Council services

Buckinghamshire Council’s Commercial Team have provided the following update with regards to Commercial Services: We hope to continue to deliver support services to you with limited disruption. Where services may have changed, or we need to reschedule training courses or events we will inform you as soon as possible.

Please see below for the current status of BC commercial services

Details of changes to our services for schools during the coronavirus outbreak

Changes to other services

We have received the following updates from Support Services in and around Bucks:

Temporary changes to NHS community CYP services.

Buckinghamshire Healthcare NHS Trust has made a number of temporary changes to their children and young people’s services to ensure that staff can be redeployed to areas where they are most needed and patient safety is not compromised. These changes are in line with NHS England and Government guidelines.

The changes to the services provision for the families we care for are detailed below:

  • Health visiting services
  • School nursing services
  • Physiotherapy, occupational therapy & speech and language therapy services
  • Community nursing services for children with a learning disability
  • Community paediatric services

Please see the link below for more information:

NHS children and young peoples community services

Buckinghamshire MIND update

In response to the current COVID-19 pandemic Buckinghamshire Mind are closely following the Government’s guidelines on health and safety measures regarding social distancing. As such we have made important changes to our services to ensure the safety of our service users, volunteers and colleagues.

We are working with all partners to find the most creative and effective ways to support our service users at this unprecedented time. All Buckinghamshire Mind colleagues are 100% focused on developing and delivering an innovative and flexible remote mental wellbeing service that focuses on tackling social isolation and promotes emotional wellbeing. We have already contacted all existing service users to inform them of the changes and explain what kind of support they can expect from us. We have also consulted service users, asking them for their views on how we can remodel our support. So far, we have had highly positive feedback regarding the ideas we have put forward, with many saying they feel excited and enthusiastic to receive what is on offer.

We are focused on continuing to provide wellbeing support, activities and ideas for mental and emotional wellbeing, whilst maintaining a sense of community and peer support. As such, we are still running the following services remotely, offering:

  • Daily phone/Teams support
  • Postal care packages- including motivational ideas, group activities and peer communication
  • Practical support, such as shopping and liaising with external services

Please see below for more information

MIND Partner Update COVID-19 24th March

Support for victims of domestic abuse

The government acknowledges that the order to stay at home can cause anxiety for those who are experiencing or feel at risk of domestic abuse.

The following government document provides resources and sources of support over this period:  Coronavirus (COVID-19): support for victims of domestic abuse - GOV.UK

Wycombe Women’s Aid

In light of the COVID-19 epidemic and the on-going risks, Wycombe Women’s Aid has suspended all face to face activities.  We will not be taking any new families into the refuge at the moment and this will be reviewed again at the end of April.  There are some refuges across the country that are able to take new referrals into their refuges and we are supporting local women to access these refuges via our helpline as usual.

Wycombe Women’s Aid will continue to provide:

  • Helpline
  • Support for women and children living in the refuge
  • Counselling
  • Outreach
  • IDVA
  • Youth Work

The above are available via telephone and a variety of video and messaging platforms.

How you can contact them: Helpline: 01494 461367 or through the website:

Changes to Police and Crime Commissioners PCC Victim’s Contracts

We have been advised that the following contracts:

  • Thames Valley Independent Sexual Violence Advisory (ISVA) Service (delivered by Refuge),
  • the PCC’s Restorative Justice Service (delivered by TVRJS),
  • the Willow Project supporting victims of exploitation and other Complex Needs (delivered by Thames Valley Partnership)
  • and the Young Victims Service (delivered by SAFE!)

are coming to an end on 31st March 2020.

To replace these services,

  • A new Young Victims contract was awarded again to SAFE!. This contract will see SAFE! deliver services to all victims aged between 5 and 17 years inclusive.
  • The new Victims First Specialist Service (VFSS) will replace three former services (ISVA, RJ and Willow). This contract was awarded to Thames Valley Partnership as the Strategic Partner and lead agency, working closely with two Delivery Partners, Oxfordshire Sexual Abuse and Rape Crisis Centre (OSARCC) and Trusthouse Reading.  This new service will  involve co-located, multi-specialist teams based in each of the counties of Berkshire, Oxfordshire and Buckinghamshire (including Milton Keynes).  Satellite offices have been identified in a number of areas to ensure that the services reach all corners of Thames Valley. 

The PCC have provided the following update

Since the outbreak of Coronavirus, the PCC have managed to maintain the momentum and I am pleased to confirm that the services will still transition as planned on 1st April

Some partner agencies refer clients directly into SAFE! and we would encourage you to continue to do so as the referral pathways will remain unchanged.  However, if you wish to refer, or signpost, adults for support, we would request that all referrals are made into the Victims First Hub rather than directly to a service.  This is so that a needs assessment can determine if support via the Victims First Hub would be appropriate and, if not, which service to refer to, including the Victims First Emotional Support Service, Counselling, and other non-PCC funded services.  This simplifies things for victims who have a single front door to all services, and it will help with the coordination of family support, which is a new requirement within the PCC’s services. 

Currently, due to coronavirus affecting our ability to monitor the Victims First Freephone number, the preferred method of referral is by completing the on-line referral form which can be found at Of course, once the current crisis is over and staff return to work, it will be possible to signpost to the Freephone number which is 0300 1234 148.

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